Find quick answers to your questions below...
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
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Pricing and Billing
I’d prefer not to use a credit card online. Is there another way to place my order?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Does CeleBritAy believe in animal testing?
How “green” is CeleBritAy?
Where do these products come from?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
How do I contact you?
CeleBritAy New York, Inc.
Returns & Exchange Policy