Online Courses and Programs Online Courses and Programs we provide are delivered over an extended period of time (I.e. over a number of months) and may include downloadable content, live online events (E.g. Webinars), access to restricted member areas, interactive forums, and other content. These Courses and Programs are sold as a package and participation cannot be cancelled and no refunds are permitted once the Course content has been accessed or downloaded (partially or entirely) or the Program has commenced, whichever applies. Refunds Users may request a refund within seven (7) days of purchase provided the User has not accessed or downloaded the Course content, or the Scheduled Program has not yet commenced, whichever applies.